I have been ordering Lulu B dresses from Back of the Bay for a few years and love the service they give you. I get lots of compliments on my dresses. One day I will visit the store, When my sisters and I went to Tin City, we were excited to browse several stores and buy a few souvenirs. We walked into Back of the Bay and saw a few items that caught our eye. I picked one up to check the price and made a comment about how pretty it was. The lady working shouted the price across the store at me. I politely said thank you and kept looking around the store. She followed us around the store, ignoring the other customers and commenting on each item we looked at. I found a pretty skirt and told my sisters that it would be perfect for our mom. I pulled out my phone to take a picture of it. She immediately scolded me and said pictures are not allowed. I immediately apologized and said I didn't know, since there are no signs indicating that. The worker said it's because the "designers" don't want people copying their work. I joked that I couldn't design my own skirt, and she said, "Well, a lot of girls your age do that." The whole time she was talking, she was peering over my shoulder and looking at my phone to check my camera, which I had closed. Her comments clearly indicate that she does not like younger women or think we could afford any of her "designer" apparel. After leaving the store, I Googled the brand, since I really liked the skirt for my mom. I found several pictures of the apparel online, including photos that the store owner uploaded. Although several items are overpriced, we will not be returning because of her terrible customer service., I love this boutique! Every time I visit Naples, I make sure to stop in and check out their new goods. I have enjoyed my purchases immensely and the staff is always very helpful and friendly., I just ordered a Lulu B dress online from The Osprey. After placing the order I realized I didn’t change the size from the default size. I emailed them asking if it was possible to change the size on the order and within minutes I received an email letting me know that it was taken care of! Unbelievable great customer service! After being in retail for 30 years and knowing how important great customer service was in my business, it is such a pleasure to know that a store like The Osprey provided such excellent customer service. I would not get this service from a national retailer. This is a perfect example of why you should shop a small, local business like The Osprey. I will absolutely shop with them again!, I often visit the Osprey Store - I always walk out with several pieces of clothing. The manager is so helpful to assist with size changes and even shows you pieces you might be interested based on what you have chosen